Privacy
Any customer information given to Breadtopia in the course of placing an order or creating an account on our website will be used exclusively to process customer orders and to communicate with said customers. Such customer information will not be distributed, sold, or released to any other entity.
If you pay for your order by credit card, we collect your credit card number on our checkout page for immediate transmission to our credit card processor (Stripe). We keep no record of your card number and your card number is never stored on our server.
If you subscribe to our newsletter, we collect your first name and email address. When you subscribe, we ask you to confirm your subscription by responding to an email we send to the address you provide. This is to protect people from being unintentionally subscribed. Every email we send has a 1-click unsubscribe link in it.
We never sell or share newsletter subscriber information with any other party.
Returns and Damage Claims
Most products in new condition can be returned to Breadtopia for refund or exchange for a period of 30 days after purchase. “New condition” means the product has not been used, contaminated, or damaged and the original packaging and manufacturer’s label (if applicable) is intact – in other words, it must be in re-sellable condition such that you’d be fine with receiving it as-is on a new order you placed. We do not accept returns for consumable products and customizable products.
You are responsible for return shipping charges and shipping charges paid at the time of checkout will be excluded from the refund. If your order originally qualified for free shipping, our actual cost of shipping the order to you will be deducted from your refund.
Please include your name and order number with the return and ship to:
Breadtopia
400 N. 2nd St.
Fairfield, IA 52556
If you paid by credit or debit card, upon receipt and inspection of all the returned products, we will attempt to refund to the same card. If we are unable to process a refund to your original payment method (for example, if your credit or debit card has been closed, or if you paid by check), we will issue you a store credit or a refund by check at your choice.
Some items, due to their high weights, are shipped to you directly from the manufacturer to keep costs down. These include the Fibrament baking stones, some grain mills and electric dough mixers. If returned, these items are usually shipped back to the manufacturer and separate return policies (and sometimes restocking fees) may apply. Please check with us for the specific return policy for these items.
If a product we ship is received by you in damaged condition, reporting of damage must occur within 30 days of receipt of your order.
Mockmill Return Policy
Mockmills purchased from Breadtopia and in new condition may be returned to us for a full refund or replacement within 30 days of purchase. Refunds exclude shipping costs.
Mockmills purchased from Breadtopia and in used, but salable condition may be returned to us for a partial refund within 30 days of purchase. Refunds exclude shipping costs.
You are responsible for return shipping charges and shipping charges paid at the time of checkout will be excluded from the refund. If your order originally qualified for free shipping, our actual cost of shipping the order to you will be deducted from your refund.
Please include your name and order number with the return and ship to:
Breadtopia
400 N. 2nd St.
Fairfield, IA 52556
If you receive a Mockmill in damaged condition, you must report the damage to us within 30 days of delivery in order to be eligible for a replacement. Contact us by phone: 1-800-469-7989 (within US) or +1 (641) 999-1225 or email.
Mockmill Warranty Repairs
If your Mockmill requires repair under warranty, please contact us by phone: 1-800-469-7989 (within US) or +1 (641) 999-1225 or email.
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